FAQ'S
Frequently Asked Questions (FAQs)
1. What materials are your jewellery made of?
Our jewellery is crafted from high-quality materials, including stainless steel and premium copper alloy, all finished with durable gold plating for a long-lasting shine.
2. Will the jewellery tarnish or fade?
Our pieces are made to last and are designed for everyday wear. While some styles are water-resistant, proper care will help maintain their shine and extend their lifespan.
3. How should I take care of my jewellery?
To keep your jewellery looking its best, we recommend minimizing exposure to harsh chemicals such as perfumes, lotions, and cleaning products. For pieces with stones or intricate details, handle with extra care.
4. Is your jewellery suitable for sensitive skin?
Yes! Our jewellery is hypoallergenic and designed to be suitable for sensitive skin. However, individual sensitivities may vary.
5. How long does shipping take?
Shipping times may vary depending on your location. Orders are processed quickly, and tracking details will be provided once your order is shipped.
6. Do you offer free shipping?
Yes! We offer free shipping within Canada on orders over $150 CAD. For our U.S. customers, free shipping is available on orders over $350 CAD. A flat shipping fee applies to orders below these amounts.
7. Can I cancel or change my order after placing it?
Once an order is placed, it cannot be modified or cancelled. Please review your order carefully before completing your purchase.
8. Why does the jewellery look slightly different in photos?
We aim to represent our products as accurately as possible. However, slight variations may occur due to lighting, screen settings, or styling.
9. Are the stones secure in the jewellery?
Our pieces are carefully crafted, but like all fashion jewellery, stones should be handled with care. Avoid impact or pressure to maintain their quality.
10. How can I place an order?
You can place an order directly through our website. If you need any help, feel free to reach out to us via Instagram or our contact page.
11. Do you offer returns or exchanges?
All sales are final. However, if you receive a damaged or incorrect item, please contact us and we’ll be happy to assist.